Refund and Return Policy:
At [R Colours], we are committed to providing high-quality downloadable products. If you are not satisfied with your purchase, we offer a partial refund or exchange within 7 days of the date of purchase.
We do not offer refunds on digital downloadable files, as these cannot be returned once downloaded. If you encounter a technical issue with the digital content, please contact us at [email protected], and we will work with you to resolve the issue.
Refunds: To be eligible for a partial refund, more details required from team we collect, and you must provide a valid reason for the refund. We may ask you to provide feedback on why the product did not meet your expectations so that we can improve our offerings. Please note that the refund amount will be determined on a case-by-case basis, depending on the extent of the changes requested. Shipping charges are non-refundable. To initiate a refund, please contact us at [email protected] with your order number and reason for the refund.
Exchanges: If you are not satisfied with the product and would like to exchange it for a different product, we will gladly do so within 7 days of the date of purchase. Please note that the new product must be of equal or lesser value than the original product. To initiate an exchange, please contact us at [email protected] with your order number and the product you would like to exchange for.
Changes to the product: We understand that sometimes changes may need to be made to the product to better meet your needs. If you would like changes made to the product, please contact us at [email protected] with your order number and the specific changes you would like made. We will work with you to make the necessary changes and provide you with an updated version of the product.
Contact us: If you have any questions or concerns about our refund and return policy, please contact us at [email protected].